Foreign media reported that Amazon will further lay off its customer service team worldwide.

In the past two years, as the recruitment wave caused by the new coronavirus ended, many technology companies have carried out multiple rounds of layoffs, and Amazon has also laid off tens of thousands of employees since the fall of 2022.

There are the following reasons:

1. Cutting customer service teams to reduce costs

2. Customer service work is more difficult

3. AI tools raise new concerns